Certified Healthcare Leader (CHL) Practice Exam 2025 – Complete Prep Resource

In a workplace context, counseling is best defined as an interaction that provides direction, guidance, or advice. This process typically involves a conversation between a counselor (which could be a supervisor, HR representative, or a trained professional) and an employee, focused on addressing specific issues within the employee's work life or personal challenges that may be impacting their performance.

Counseling serves various purposes, such as helping employees develop coping strategies for stress, improving communication skills, or setting career goals. It is not limited to productivity improvement, dispute resolution, or merely assisting with administrative tasks like benefits enrollment. Instead, it encompasses a broader scope of support aimed at fostering personal and professional growth, thereby contributing to a healthier workplace environment.